Privacy Policy

Sugarlips.ae values the privacy of your personal data, personally identifiable information, communication and your transaction details with us.

Our Privacy Policy is a part of Terms and Conditions and you abide by the rules of privacy policy herein. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy frequently.

Collection Personal Information:

We collect the data provided by the client’s time to time to enable better customer service. Unless otherwise you provide any information when registering your account and while making a payment, we do not collect any other information. However, we may need your mobile number and email to send the details of orders, shipping, delivery and invoicing.

Communications:

We may occasionally communicate with you about offers, discounts and introduction of new dishes. If you opt to stay out of the communications regarding new products, you may anytime do it. This information is sent only for the purpose of promotion and advertisement.

Terms of Sale:

At Sugarlips.ae we have a specific set of terms of sales. By accessing our site, you abide the terms of sales. Please read our terms of sale carefully before you access the site.  Once you have placed an order or otherwise use our services with or without accepting terms of sale and terms and conditions, you deemed to have understood and abide by the same.

User Registration and Information:​

You shall register an account with us to place the order. You shall be held responsible for all the details provided by you during registration of account. It is up to you to provide the accurate details to enable us to serve you better. We need your active email address to update you with delivery details and your phone number to communicate. All the information provided by you is secured with us.

 

Order Acceptance:

Once an order is placed, the offer is subject to get accepted by us. We will strive to meet your orders, there are few circumstances that may restrict us to deliver the products. Although you receive the order confirmation, we at any time may cancel the order. We may cancel the part or whole order at any time before scheduling the delivery.  We always call in advance to verify and confirm the purchase and delivery, before we accept any order. We are not responsible for delivery of products to the wrong address or the address provided by you is not traceable. At any time, you shall not hold us liable and we do not have any legal obligations to meet the damages.

 

Part / Full Cancellation of a Purchase Order:

While we aim to enter accurate information about every product and service listed on the site, there are chances that the product may have entered with incorrect price or information. It may arise due to typographical error in the price or description of the product.

If you already paid for the product and waiting for the product to be shipped, we may cancel the order. In case if we cancel the order, you will get the full credit back to your account through the respective payment mode. Alternatively, we may also generate a new order with the right price.

If we cancel all or any part of your order, the amount equivalent to your order or cancelled order will be credited to your account or credit card or debit card through which the payment is made. We do not impose any charge on your credit or debit card or bank for cancellation of order.

We do not cancel the order, if,

  • The order is a customized order, made only for you

  • If we are processing the order

  • If the order is ready for dispatch

  • If the order is en route for delivery

  • Same day orders

  • We also do not entertain any change in the delivery requests once we deliver the shipping confirmation

Fraudulent Orders:

In order to provide flawless customer service together with safe, secured and hassle free shopping experience, we meticulously monitor all the transactions to mark fraudulent activity. In case if we find anything suspicious of any activity, we have the sole right to cancel the current pending and future orders without any liability. We shall not be held liable for cancellation of any suspicious order placed and paid using any gift vouchers or promotional vouchers.

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